Recognizing a needed skill can aid job transition and help retain good workers


If people are an organization’s greatest asset, are their training needs being met?

Full Article:

After many successful years as a delivery driver for a large construction company, George’s position was scheduled for phase-out.  As a valued employee, management supported George’s wish to move into a shipper/receiver position for the same company.

The transition was a rocky one. George found the multiple, often conflicting demands from insistent customers difficult to deal with and he began experiencing symptoms of extreme stress. An Essential Skills assessment revealed that problem solving and communication training could help.

Along with communication techniques, George learned a systematic approach to sorting out problems and evaluating priorities, enabling him to cope more effectively with the demands of his new position.

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