Resistance to Change... or an Essential Skills Need?

Summary:

Absenteeism, grievances, workplace friction: are these symptoms of an Essential Skills issue?

Full article:

Despite a 25-year employment record at a medium-sized company, Bev had become increasingly uncooperative with the assignment of new tasks. Absenteeism became an issue and she started filing a large number of grievances.

A union representative determined that Bev's problem was likely literacy-related. Based on an Essential Skills assessment, a training program was put in place and within three months, Bev's improved skill level and resulting change in attitude allowed her to be a highly-effective and valuable contributor in the new work process and routine.