Thinking is the ability to engage in the process of problem solving, job task planning and organizing, finding information, critical thinking, significant use of memory and decision-making. We use a thinking process to solve problems, organize and plan, find needed information, be logical, remember things and make decisions.

How we use this skill

  • problem solving and decision making
  • critical thinking
  • planning and organizing job tasks
  • memorizing and finding information

Recognizing a needed skill can aid job transition

After many successful years as a delivery driver for a large distribution company, George was facing a layoff. As a valued employee, management supported George’s wish to move into a shipper/receiver position for the same company.

The transition was a rocky one. George found the multiple, often conflicting demands from insistent customers difficult to deal with and began experiencing symptoms of extreme stress. An Essential Skills assessment revealed that problem solving and communication training could help.

Along with communication techniques, George learned a systematic approach to sorting out problems and evaluating priorities, enabling him to cope more effectively with the demands of his new position.

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